Kouzo

BOOKING POLICY

All bookings at KOUZU are subject to the Terms and Conditions set out below.

General

For reservations please call us on +44 (0)20 7730 7043 or email reservations@kouzu.co.uk. Alternatively you can enter your details in our website's booking widget. KOUZU will confirm your reservation by e-mail. For same day reservations, please call us directly. We kindly ask that you keep to the reservation time. If you are late, please call us as we may only be in a position to hold your table for 15 minutes. Tables are allocated on arrival so it’s not possible to book a specific table. Please note that during extremely busy periods we may need to place a return time on your table. For parties of six to ten, a deposit of £10 per person is required, unless otherwise indicated. Your booking remains provisional until the deposit is received and we may not be able to accommodate you if other bookings are confirmed in the mean time. The amount of the deposit will be deducted from your final bill on the day. For parties of eleven or more a deposit of £25 per person is required to confirm your booking, unless otherwise indicated. All our chicken, lamb and beef meat except from our Wagyu Beef is Halal Board UK-approved. We can cater for dietary requirements within reason. Please inform us if you have any special dietary requirements or requests at the time of booking and we will do what we can to help you.
 

Pre-orders

For all parties of ten or more guests we ask for a pre-order of your menu choices at least five working days before the reservation date. We welcome pre-orders of drinks.
 

Cancellations

If you need to cancel your reservation, please notify us as soon as possible. For parties of 6 or more if cancellation is not received at least 48 hours (unless otherwise indicated), before your reservation your deposit will be retained in full. For tables of 6 and above we require Credit or Debit card details to secure the booking.
 

Corkage/Cakeage

No wine, beer or spirits may be brought into the premises by you or your guests for the consumption on the premises. We charge a £5 per person cakeage fee. We regret that no other food may be brought onto the premises. Finish Times Functions are required to finish at the time agreed when the booking is made. Extensions to this may be changeable and are at our sole discretion and are in any event subject the Statutory Licensing Regulation.
 

Finish Times

Functions are required to finish at the time agreed when the booking is made. Extensions to this may be changeable and are at our sole discretion and are in any event subject the Statutory Licensing Regulation.

 

Damage

KOUZU reserves the right to retain deposit monies should there be any damage caused to fixtures or fittings by any member of your party. Additional charges may also apply subject to the cost of rectifying any damage caused.
 

For exclusive hire and bookings

We apply a ‘minimum spend’ for semi-private or exclusive use of certain areas. The ‘minimum spend’ is the least amount of money a party must spend. If you meet the minimum spend then your deposit will be deducted from the final bill on the day. Any outstanding balance must be settled, in full, at the end of the event, unless otherwise indicated. If you don’t meet the minimum spend then part of the deposit will be retained to the value of the shortfall against the agreed minimum spend. Please enquire for the current minimum spend limits for the use of certain areas. The deposit required would depend on the hiring arrangements and will be highlighted by the Events/Restaurant Manager at the initial enquiry stage.
 

How to pay your deposit

Please pay your total deposit in one transaction; By cash, in person at KOUZU (please do not send cash in the post) or by credit or debit card (by completing and returning the provided 3rd party credit/debit card form).
 

Other information

Please aim to arrive at least 10 minutes before your booking time. We cannot accept responsibility for the loss or damage to any items left in the restaurant. All items are left entirely at the owner’s risk. The menus offered may have been changed between the time your booking was made and the date of your visit as we regularly update our menus. We will endeavour to inform you should this be the case where we can.

 

 

 

CONTACT US
21 Grosvenor Gardens
Belgravia / London / SW1W 0BD,
+44 (0)20 7730 7043
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